Terms & Conditions

​We advise you to print and keep safe a copy of these Terms and Conditions.

1. Guidance Notes
2. Purchasing From us
3. Returns Procedure
4. Distance Selling Regulations
5. Damaged, Defective or Faulty Goods
6. Unwanted or Incompatible Goods
7. Prices and Payment
8. Delivery
9. Computer Products
10. General
11. Contacts

1.1 Your valued custom is important to us and we want to satisfy your purchasing requirements. These Terms and Conditions of Sale ("the Terms") are important to you and to beckettsmusic.co.uk ("Becketts") and should be considered carefully before you place an order with us.
1.2 These Terms have been designed to protect your rights as a valued customer, to protect our rights as a business and to create an understanding between us.
1.3 The Terms apply to all transactions carried out on the Becketts website .
1.4 Please note carefully Section 3 which refers to our Returns Procedure, and Section 4 which details our obligations under the Distance Selling Regulations.
1.5 If you have any questions relating to the Terms, please e-mail us direct at Becketts administration or call our staff on 023 8022 4827. Calls are charged at normal rates.
1.6 For purposes of the Terms "we", "us", "our" refer to Becketts and "you" and "your" refer to you the Customer unless the context clearly indicates otherwise.
1.7 To contact us click here for a comprehensive list of contact details for Becketts.

2.1 To purchase from us you must be 18 years or older.
2.2 We are not obliged to supply the goods or services to you until we have confirmed acceptance of your order and debited your card accordingly. It is on our acceptance that a contract comes into effect between us. 2.3 Ownership for the goods transfers when we have been paid in full and delivery has taken place.
2.4 All products are supplied subject to availability. In the event that we are unable to supply any product, we will inform you of this as soon as possible.
2.5 Occasionally a manufacturer may change the specifications of a product. Should this happen we will contact you with an alternative and await your reply before we send the goods to you. 2.6 Any sizes and dimensions are approximate but we make every effort to make sure they are as accurate as possible based on information provided to us from the manufacturer.

3.1 We hope that you will be completely satisfied with your product. However, it may be necessary to return your product to us in some limited circumstances. Please ensure that you follow these instructions for returning a product to avoid a delay in processing your return. Other than as required by law we have no general policy of accepting returns.
3.2 Returns will not be accepted unless they have the Returns Authorisation Number clearly shown on the package. This number can be obtained by contacting us on 023 8022 4827 or by email to Becketts Returns. Please supply your original invoice number along with any other details requested.
3.3 You the Customer are solely responsible for inspecting the product upon delivery. You must contact Becketts should you wish to inform us of damaged, defective or missing goods and/or delivery discrepancies within 48 hours of your delivery being made.
3.4 When sending a return to us, you are responsible for the safe carriage of the product back to us (except where the product is defective when we will arrange for collection of the product).
3.5 Any product returned to us must be returned with all associated items originally sent as part of the product and in the same packaging. This list (which is not exhaustive) includes all instruction booklets, manuals, cables, disks and free software.
3.6 Refunds will be processed within fourteen [14] days days from the date you tell us of a product return and refunds will not be issued until the product has been received by us in its original or delivered state.
3.7 You should return any product to us via a suitably insured means based on the value of the product. This means that the full value may be recovered by you if the product is lost or damaged. You should retain any receipt confirming the return. If returned products are lost we will not be liable for them.
3.8 Prior to agreeing to any return we reserve the right to inspect the product at your home or premises if we consider this necessary.
3.9 To cancel an order prior to its despatch from our store please contact us on 023 8022 4827 or by email Cancel Order quoting your full order number and address details. We will confirm cancellation by phone or email as appropriate.

4.1 Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on our website and claim a full refund. This right does not apply in the case of audio or video recordings or software where the seal has been broken. To cancel your order you must notify us as required in Clause 4.2 within fourteen [14] working days following the day of delivery. You must return the product to us as required by these Terms but if you do not or if you return the product at our expense we may charge you the reasonable costs of returning a product except in the case of cancellation of substitute products.
4.2 Should you wish to exercise your rights under the Distance Selling Regulations your order may only be cancelled in writing, by fax or by e-mail. Telephone cancellations cannot be accepted. You can contact us by clicking writing to our shop address , fax or email Cancel Order.
4.3 The goods must be returned in an unused and re-saleable condition. You are responsible for the cost of safe carriage back to us. You are strongly advised to arrange for adequate insurance to cover the product during its return journey.
4.4 The product should be returned within fourteen [14] working days from the date we receive your cancellation. If you are unable to return the product to us within fourteen [14] working days you must contact us to arrange a collection which will be at your cost.
4.5 You may cancel Services in the same way, within fourteen [14] days of purchase, unless the services begin sooner. The Distance Selling Regulations do not apply to financial and insurance services.
4.6 Software, Video or Audio recordings can only be returned if the seal on the product is completely intact. The only exception to this is if the product is faulty or mis described. Should this be the case, please contact us for a returns number as described above ( see section 3.2 ).

5.1 Any product supplied to you must be used for its intended purpose and not be subject to abuse or unreasonable usage.
5.2 Becketts or our authorised agent will repair or replace any product that has failed in normal usage as long as the product has been used as intended and does not, on examination, display any signs of misuse. We reserve the right to return the goods to the manufacturer for specialist repair during the warranty period.
5.3 Should we attempt to repair the product and find that no inherent manufacturing fault exists, we will return the product to you and charge you 20% of the product's selling price to cover the cost of the testing process.
5.4 Should you need to return a product due to an error on our part we will exchange or refund the product for you. We will also refund any reasonable associated carriage costs.
5.5 New goods are covered by a warranty of 12 months from the date of purchase. This warranty excludes consumable items such as reeds, strings etc. Used and ex-demo goods are covered by a 6 month warranty from the date of purchase. If you are in any doubt as to whether any fault or damage is covered under warranty please contact us before returning the goods to us. Goods should be returned to us by normal post with a covering letter. We advise you to insure the goods whilst in transit against loss or damage.

6.1 We are not obliged to accept the return of a product unless covered by the Distance Selling Regulations as outlined in Section 4 and you have notified us of cancellation in writing within fourteen [14] days of delivery, except where the product is faulty or misdescribed.
6.2 We are entitled, subject to our discretion, to accept products that are unopened and unused subject to the deduction of a handling and administration fee of 20% of the product's selling price. To find out whether this will be possible, please contact us on 023 8022 4827 or send full details by email to Becketts Administration.
6.3 Should we authorise the return of an unwanted or incompatible product, you are responsible for the cost of safe carriage back to us. Furthermore you are advised to organise appropriate insurance to cover the full amount of the goods whilst being transported.

7.1 Where limited offers are advertised, these products are subject to availability and are allocated on a strict first come first served basis. When all the stock of these products has been allocated, no substitute product will be offered.
7.2 We have selected our products on the basis that they will be used for domestic use only. If you are planning to use them for business purposes please make sure that you have appropriate insurance. Becketts accepts no liability whatsoever where products are misused or not used in accordance with instructions.
7.3 The price you pay is the price displayed on this website at the time we receive your order apart from the following exception, all prices on our website are shown in GBP (GB Pounds Sterling) any additional charges levied by your choice of payment method will be borne by the buyer. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
7.4 Payment can be made by any method specified at the checkout screen. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. Your details are submitted to us via a secure server - once your order has been processed all details are removed from our computer system for security purposes, we will hold your details as a hard printed copy for receipt purposes as declared under the Data Protection Act.
7.5 For security purposes we can only deliver to the address where the payment card used is registered. We CANNOT deliver to any other address. Addresses are verified before despatch and an authorisation number obtained from your card issuer. If the details do not match the goods will not be sent.

8.1 Delivery charges are shown at the checkout. Goods are normally despatched the same day if your order is received before 2pm or failing this on the next working day ( subject to stock being available). Small goods are normally sent by Royal Mail - larger items may be sent at our discretion by either Royal Mail parcel post or by designated courier company.
8.2 We will endeavour to keep you informed of any delay to your expected delivery date.
8.3 You are responsible for ensuring that the dimensions of your product(s) and the delivery destination are suitable for delivery. Should it transpire that a product will not fit into the delivery address and you subsequently cancel the order, a restocking and handling fee of 20% of the product's selling price will apply. Where delivery has been attempted, your delivery charge will not be refunded.
8.4 Whilst most goods arrive after despatch within 3/4 days sometimes parcels go astray in the postal system. As a result of this we must allow 21 days before any investigation for non delivery can take place if the Royal Mail has been used for despatch. This does not apply for courier deliveries and if delivery times must be met then please discuss with a member of staff which methods of guaranteed delivery are available.

Shipping policy

Various shipping options will be supplied as you navigate to the checkout.

Select the option that best suits your needs.

We use a variety of services from Royal Mail, DHL, Hermes and on occasions other carriers to ensure the shipping costs are kept as low as possible.

Our free shipping option is normally via Royal Mail 2nd service, this however depends on the restrictions placed on the service Royal Mail provide.

Orders that are received before 2pm are normally processed and shipped the same day.

We ship goods from our store in Southampton Monday - Friday, we do not have a collection on Saturday or Sunday, any item ordered after 2pm on a Friday would not be shipped until the next collection day (Monday) Any official Bank Holidays in England would affect any shipping / collection days.

If you require an express service please contact us and if at all possible we will endeavour to accomodate your requests.

9.1 You are responsible for ensuring that any product you purchase from us is designed to work with your computer system and operating system.

10.1 We will not be liable to you for any claims which arise out of the supply of our products to you unless we are negligent but we will not be liable in any event for any consequential loss, except where this is required by law.
10.2 We hereby exclude the application of the Contracts (Rights of Third Parties) Act 1999 to each and every contract made under these Terms.
10.3 These Terms cannot be altered or suspended, permanently or temporarily, without the written permission of a Director of Becketts Music Ltd.
10.4 These conditions are subject to English law and the jurisdiction of the English courts.

11.1 Who we are

Becketts Music Ltd is a company registered in England under number 4058232. 

Our retail store is located at 56 Commercial Road, Southampton, Hampshire, SO15 1GD. 

Telephone : 023 8022 4827 ( outside UK +44 23 8022 4827 )

Fax: 023 8032 2046 ( outside UK +44 23 8032 2046 )

Email: shop@beckettsmusic.co.uk

Our Registered Office is at 56 Commercial Road, Southampton, Hampshire, SO15 1GD.​​​​